Pre-and Post-Sales Support
At Logicom, our product and sales teams work closely with channel partners to offer a full spectrum of pre- and post-sales support. We are dedicated to expertly managing all aspects of vendor deliverables, timelines, configurations, and more, ensuring that every project runs smoothly from start to finish.
This integrated approach ensures that both vendors and channel partners can rely on us to minimize risks while maximizing the efficiency and effectiveness of the entire delivery process.
Expert Technical Advisory
Our Pre-Sales Engineers play a crucial role in ensuring successful deployments by offering comprehensive technical advisory services. These experts provide tailored support through a range of services such as Proof of Concept (PoC), Heat Mapping, Testing, Staging, and Implementation, ensuring that solutions are fully aligned with vendor expectations.
Additionally, we offer specialized integration services that adapt to the unique needs of each client, allowing for a smooth transition from concept to reality. Our dedicated approach ensures that all technical aspects are handled with precision, reducing the chances of issues down the line and giving both vendors and partners the confidence they need to proceed with large-scale projects.
Ongoing Partner Training
We believe that continuous support is key to building strong, lasting relationships with our channel partners. To ensure ongoing success, we provide on-site engineers who offer consistent support to end customers, addressing any service needs as required by vendors. This hands-on support ensures smooth operations and enhances customer satisfaction throughout the lifecycle of the product.
We also recognize the importance of keeping partners up to date with the latest technologies and trends. To this end, Logicom regularly conducts partner training sessions on behalf of our vendors, covering everything from new product introductions to in-depth training on emerging technologies and processes. By doing so, we not only enhance the knowledge and capabilities of our partners but also operate as an extended business development team for our vendors, driving growth and innovation in the market.